Customer-Centric Communication Training
Partner with Kaivalya Plays for
Elevate customer service excellence with theater-infused communication training. This module equips participants with techniques to actively listen, empathize, and effectively engage with customers, resulting in improved customer satisfaction and stronger client relationships.
Since 2012, we have delivered high-quality and practical arts-based training to businesses in India and abroad. From practical workshops and customised training programs in line with your business goals to engaging theatre performances and shows based on larger themes, we pride ourselves on bringing theatre and drama into the workplace and offering up unique, creative experiences for your staff.
Much of our work is based on principles of improvisational theatre (or improv, as most know it) which requires little to no prior preparation, relies on fun and interactive drama games and is accessible to all – cutting across languages, geographies, professional and life experience – offering a safe and fun environment for individuals to notice their thoughts, emotions, behaviours and capabilities.
We offer both in-person, live programs for organizations in India and digital / online programs for those outside India. We are just as comfortable in a room as we are on a Zoom screen. All our programs are led by experienced facilitators and practitioners who not only have sizeable experience in the arts, but also have prior business experience themselves. Our programs have clear takeaways and tie-ins to your business objectives, making it easier for participants to relate this experience to their professional life.
About Kaivalya Plays
Kaivalya Plays is a performing arts and production company led by Varoon P. Anand as its Artistic Director and Gaurav Singh Nijjer as General Manager. With its root in the cultural capital of India, New Delhi, the group has created innovative artistic experiences with a focus on community-building. Over the course of seven years, they have worked consistently, been very noisy, and built associations with the institutions all across India. The team has worked with many diplomatic institutions like the Embassy of Spain and Instituto Cervantes, Embassy of Argentina, Embassy of Ecuador, Goethe-Institut / Max Mueller Bhawan in Delhi and Bangalore, among others, to produce cross-cultural theatre productions in English, Hindi, and Spanish which have been staged at festivals like Gender Bender, Old World Theatre Festival, Reconnect Theatre Festival, Short & Sweet Delhi, among others.
The team has also undertaken a slew of community-building initiatives through theatre training workshops, dramatized readings, installations, festivals, and more. Their artistic training is grounded in spontaneous improvisation, lying at the intersection of short-form improvisations (for performances and workshop) and applied improvisation (with a focus on mental health, business, education, training). Their improv group CueLess improv was one of Delhi's first improv teams and became the training ground for a generation of improv performers and heads of new teams. In late 2018, Kaivalya Plays created Unravel, an interactive theatre production produced under the Refunction theatre grant by the Goethe-Institut / Max Mueller Bhavan. The play brings conversations about mental health to the fore, with the ensemble using improv theatre and audience suggestions to devise the final performance on the spot.
Kaivalya Plays also kick-started the Theatre Management Fellowship, a one-of-a-kind training program for strategic management and creative administration of theatre. They have also created Headspace, a national improv for mental wellness project. Over the last year, they have engaged over 2000+ audiences from India, Spain, Colombia, Germany, UK, US and more countries. They have worked with corporates like Atlan, IFFCO, Uber, Dalberg, Floh and more. Their work and associated projects have been featured in India Today, The Hindu, Indian Express, Financial Express among others.